Privacy Statement

Lumo Massage, located in The Hague, highly values the protection of your personal data. In this privacy statement we explain which personal data we process, why we do so, and how we handle it.

When you contact us or make an appointment, we may process the following personal data:

• Name
• Email address
• Phone number
• Data you provide yourself when making an appointment or asking a question
• Data required for administration and payment

We only process personal data that is necessary for the purpose for which you provide it.

We use your personal data for:

• Answering questions and contact requests
• Making and managing appointments
• Providing our services
• Processing payments and maintaining our administration
• Complying with legal obligations

We do not use your data for other purposes without a valid legal basis.

During a massage, you may voluntarily share information such as physical complaints or other personal circumstances. We handle this information with care and only process it when this is necessary for our services and when there is a valid legal basis for doing so.

We do not keep personal data longer than necessary for the purpose for which they were collected, unless we are legally required to keep certain data for a longer period.

Administrative data that must be kept under tax legislation is retained for the legally prescribed period.

We do not simply share your personal data with third parties.

When necessary for our services, we may use external service providers, for example for our website, email, online calendar or payment processing. With parties that process personal data on our behalf, we make arrangements where necessary to protect your data.

We never sell your personal data to third parties.

Our website may use cookies. Functional cookies are required for the website to work properly. When we use analytical, tracking or other cookies that require consent, we will ask for your consent in advance.

For more information, please see our cookie policy.

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

Under the GDPR, you have various rights regarding your personal data. Under certain conditions you may:

• request access to your personal data;
• have your data corrected;
• request deletion of your data;
• object to certain forms of processing;
• request restriction of processing;
• have your data transferred.

Would you like to exercise one of these rights? Please contact us by email at info@lumomassage.nl or by phone at 06 45 13 22 95. We may ask you to verify your identity before processing your request.

Do you have any questions about this privacy statement or about the way we handle your personal data? Please feel free to contact us using the email address above.

You also have the right to submit a complaint to the Dutch Data Protection Authority if you believe we are not handling your personal data with due care.

We may amend this privacy statement when our services or the way we process personal data change. The most current version is always available on our website.

Lumo Massage

Abrikozenstraat 151, 2564 VN The Hague

Email: info@lumomassage.nl

Phone: 06 45 13 22 95